Delete your account

You can delete your RunBoost account at any time. Deleting it removes your account and your training data for good. This page explains how, with or without the app.

In the app

1. Open RunBoost and sign in.
2. Tap the person icon at the top right of the screen to open your profile.
3. Scroll to the bottom and tap Delete account.
4. Confirm. Your account and data are deleted straight away.

Without the app

Email support@runboost-app.com from the email address of your RunBoost account, with the subject "Delete my RunBoost account". If you signed in with Apple and hid your email address, tell us the address you see in Settings → Apple Account → Sign in with Apple → RunBoost. We check that the request comes from the account holder and delete the account within 30 days, usually within a few working days, and let you know when it is done.

What is deleted

• Your account: name, email address and sign-in details.
• Your runs and everything read from Apple Health or Health Connect.
• Your goals, training plans, results and check-ins.
• Your conversations with the AI coach and the reports you sent about AI text.
• Your profile: heart-rate zones, date of birth, personal records and preferences.
• Your memberships of a club or coach, and your devices for push notifications.

What is kept

• Records of payments that we must keep for tax purposes, for 7 years (Dutch tax law).
• Backups, which are cleared on a rolling basis, usually within 35 days.
• A short record that you asked us to delete your account.

Your subscription

Deleting your account does not cancel a RunBoost Pro subscription: Apple or Google bills it. Cancel it in your App Store subscriptions (iPhone) or in Google Play → Payments & subscriptions (Android), preferably before you delete your account.

More about what we collect and why: Privacy Policy.